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Dale Carnegie Training and Jeffrey Gitomer Present “Jump Start Your Sales Success”
Hauppauge, NY (November 23, 2011) – Dale Carnegie Training®, the international leader in performance improvement training and solutions, has teamed up with business training expert, Jeffrey Gitomer, on a new seminar: “Jump Start Your Sales Success.” The powerhouse collaboration between Dale Carnegie Training and Gitomer, a famed selling expert, author and lecturer, will teach creative [...]

The Team Cycle – Establishing an Effective Team
Stage One: Formation The main focus during the Formation stage of establishing an effective team is to create a team with clear structure, goals, direction and roles, so that members begin to build trust. During the Formation stage, much of the team’s energy is focused on defining the team and its responsibilities. Team members tend [...]

Conflict Mediation
Mediation is a process in which a neutral third-party acts as a facilitator to assist in resolving a dispute between two or more parties. It is a non-adversarial approach to conflict resolution, where the parties generally communicate directly. The role of the mediator is to facilitate communication between the parties, assist them in focusing on [...]
Team Member Engagement

Master the Negotiation: 12 Tips for Negotiating and Compromising with Difficult People
Negotiating is the process of attempting to agree on a solution. Compromising, or settling on a mutually agreeable solution, is the result of … [Read More...]

Participating in Team Change Engagement
One way you can participate in team change engagement is to keep your attitudes positive and focused.These principles give you direction in … [Read More...]
Sales Effectiveness
Dale Carnegie Training and Jeffrey Gitomer Present “Jump Start Your Sales Success”
Hauppauge, NY (November 23, 2011) – Dale Carnegie Training®, the international leader in performance improvement training and solutions, has teamed … [Read More...]

Taking the Fear Out of Sales
Dear Carnegie Coach: Our company just announced that everyone with customer contact would become involved in the sales process. I manage technical … [Read More...]
Presentation Effectiveness

Communication Effectiveness – Present to Persuade
One of the most common types of business communication is presenting to persuade. From sales representatives persuading customers to mid-level … [Read More...]

The 5-Minute Presentation
How best to approach making a five minute presentation:1. First, you must prepare. Every audience is different and needs a varied approach. To … [Read More...]
Leadership Development

Leadership Styles & Tendencies
When we interact with someone whose leadership styles is and tendencies are similar to our own, communication is relatively easy. However, when we … [Read More...]

Does it matter if your boss steals your ideas?
Having a reputation for being a problem-solver is a valuable thing, but relinquishing credit to a boss is often smart as well. With peers, it's … [Read More...]
Customer Service

The Handwritten Note
When you go through your mail at work or home, what is your favorite type of mail to open? Sure, we all have magazines or other publications we look … [Read More...]

Avoid Five Common Mistakes in Customer Service
The last thing you want is for your customers to get turned off in the first few moments of their interaction. Yet, it happens all the time. Someone … [Read More...]
Process Improvement

Conflict Mediation
Mediation is a process in which a neutral third-party acts as a facilitator to assist in resolving a dispute between two or more parties. It is a … [Read More...]

Staying on Top of the Change Process
Engaging workplace change can be an unpredictable experience because processes and people evolve in diverse ways as they undergo change. No two … [Read More...]







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